This was Nicoles favourite dish from our visit. Hi was curious how they handled allergies. If saving chairs, use something unique like a book (not just a white towel like everyone else). The diversity and authenticity of the menu was exceptional. Great review! Did you find the credit useful? Similar food to the Steakhouse, but no reservation required. Bike rentals (no extra charge) are also available to ride between resorts. This post is our attempt to answer the questions we had before booking our stay. Bring your bathing suit. Wristbands also act as your room key! Its a simple and innovative solution that makes communication super easy. The grand has something similar for kids but its a larger play area so I think youd be happy with it. Kitchen staff was superb! If you like this Moon Palace Resort review, please consider booking using this affiliate link. Wondering if anyone used resort babysitters to have a night out? Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Just ignore them and continue walking until you get outdoor. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. Report inappropriate content RachelinToronto Toronto, Canada Level Contributor If you stay at the Grand, you have access to all three resorts. Go 1.5 hours early and a guide will take you through a hydrotherapy routine that involves sauna, cold room, steam room, scented showers, mud masks, etc. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Can we get a studio with connecting doors to another studio? Thanks! The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. It was nice that we didnt have to make any tough decisions. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. It looks like our flight out on the last day does not leave until 5pm. We were very impressed by the quality and options. Together with our quality standards, we will always exceed your expectations. I stayed at Moon Palace Golf & Spa around 10-12 years ago, in fact it could have been longer. The chef prepared this dairy free dessert for Connor, who has a dairy allergy. This is the kids pool at the Sunrise Moon Palace. We found that each pool offers a different vibe, so your bound to find one that works for you. That is an extra $2317 per studio. Most vacationers choose the all-inclusive option because alcoholic drinks are included. You pay 35 dollars each way by taxi to go there. Here are some tips to help make the most of your vacation at Moon Palace. [Passive] . Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Wanted to get your thoughts. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. We didnt eat at JC Steakhouse either. Ha ha. Not as big as the Water Park at The Grand, but still pretty cool. You can see the planes flying in the distance, but its not annoying. We just got back from this amazing resort! Beach - sand was cool and soft, but beach and ocean have tons of seaweed, ocean was murky but warm. I enjoyed your review and your pictures. Appetizer seared tuna on cucumber with seaweed garnish. You can see the proximity of the pool to the sea. Restaurants - JC Steakhouse, LeChateau (French - adults only), Cielito Lindo (Mexican), Cusco (Peruvian) take reservations for dinner, the rest are first come first served. Do you get a pager or phone or something incase they want their parents? Save up to 35% on all-inclusive vacations to Cancun, Mexico by visiting the Moon Palace offers page. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. Hi! Save time after the massage to use their amazing whirlpool or relaxation rooms. What to do???? You pay the same price, but we get a small commission for every booking. Did you find that to be an issue with the kids at all? We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. If you stay at the Grand, you have access to all 3 resorts. Thanks for taking the time!! My 6 yr old found upstairs pretty boring, more for the younger kids. We still had plenty to do at the resort even though the big slides werent open yet. From world-class spas to thrilling nightly entertainment. You can see the top of the water slides in the distance. At what time did you usually eat dinner for the non reservation restaurants and how long did you have to wait for? 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. How much is it per day for all inclusive for 2 adults? Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Review tags are currently only available for English language reviews. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. Can they stay at the kids club alone while we go out to a formal dinner? You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. This site uses Akismet to reduce spam. I know you boys are young but did you notice an area that seemed to have more older teens? Then we took the boat to Mexico and got a real taste of the city!! Are there activities for that age? Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Erin. Cam, Fresh seafood selection at the Grand buffet, located in the Lobby building. A fee for the shoes and socks? The raw beef is thinly sliced and served with a very hot grilling stone. This is the Diamond Elite Pool. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Wifi requires no password. Breakfast flatbread with eggs, bacon and spinach. Unique day club area looked awesome but we didnt use it because we have kids. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Do you recall which swim up building is closest to the lobby? Can you help us with the costs.? I would suggest you speak to Palace Resorts about Diamond Status. Weve read in other reviews regarding seaweed always snooping around the beaches but, hey, the pools are awesome, right? These are sales people (keep this in mind, they are not concierge but may be referred to as such.) I hope this helps. We spent most of our time at this pool, which is located near the beach. And your boys are very cute! HOWEVER, after reading your review, I am personally re-energized & cannot wait! Did you notice any seaweed along the beach shore??????? The other one is called the Playroom. I would maybe ask them ahead of time, or check at the front desk and ask. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Also, any advice on making specific room requests would be great. Over 8 can come and go as they please. If you plan to take a day trip, consider visiting at Xel-Ha. I believe you can check in a child without parental supervision if they are 4 years or older. Awesome review of the Moon Palace. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. It was a great way to start the day. Or has Moon Palace Golf & Spa been renamed The Grand ? Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. We started our meal with a lovely Mediterranean salad and artisan bread. . The food is really very good so I wouldn't worry about that at all. Hello, TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. Yes, you read that correctly. Can you share the more popular ones? We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. Tia and Im glad you had a great trip! Definitely recommend this resort and all it has to offer. Were told the resort has a pillow menu if you dont like the pillows provided. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. The landscaping is still quite new. We did visit the kids pool at sunrise and it was fun. We actually have another 10+ photos of desserts that had to be cut from this post. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. We always could find a chair and restaurant seating also wasnt an issue. The pasta bar and tepanyaki bar are also made to order by a chef. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. There are so many options to choose from, including salads, seafood, sushi, Mexican dishes and a wide selection of decadent desserts. Also do not overpack!!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thanks. Hi & as others have said, thank you for all the details in your review. Most of our time was at the newer pools near the beach. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. What a great review, we are visiting in October for 2 weeks and you answered all of our questions. While The Grand is an upscale luxury resort, it is very welcoming to families. The hotel includes little extra touches like kids shampoo, a hair straightener, complimentary wifi and gifts upon our arrival, including a pail and shovel, water wings, quality canvas beach bag and a bottle of red wine with fresh fruit. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). We tipped at the a la carte restaurants. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. Fresh ice cream on a hot day at the pool. Thanks! While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. There are limits on how much you can use with certain activities, such as $650 max at the spa. For Diamond access I believe you need to be a member, or book through a member but were not entirely sure how it works. Weve heard the steakhouse is harder to get in. We may have eaten half of that wooden boat of salmon and avocado rolls. I wish you guys great lives (and always be safe!) If you like long walks on the beach, this beach has you covered. We didnt have any problems getting a table for dinner. Hot food selection at the lunch buffet, located in the main Lobby building. Thanks for your review. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). !Antonio and Luis provided excellent service. Thank you so much for the time you put into this review!! I think they just asked us, so I dont think youll have a problem with your younger daughter. 5 studios. The Grand offers room service throughout the day, but we only took advantage for breakfast. Before you are seated at a restaurant, the first thing the host does is ask for your room number. Thank! Hello, Children under 4 years must be supervised by an adult guest at all times. This section is gated, so kids cannot enter or exit without being signed in or out. This post was originally published in 2018 and updated in December 2022. Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. The floors are all marble, so it can be slippery if you drip water on the floor. So YES bring as many small bills as you can find. It looks like a very relaxing place to spend the day(s). Fresh fish at the main buffet in the Lobby building. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. Hello! The meat literally fell of my fork. We didnt hold back. First of all, thank you SO much for this review. This is an exclusive section of the Moon Palace Resort. Those little details matter, and they are much appreciated. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Also, do you have any info on how you get the diamond access? Thanks for the great post. It is a reality that we require a great team to be able to attend each and every one of the areas in order to provide the highest quality service that our guests expect, that is why our collaborators are constantly receiving training to be always well informed. I forget what this dish is called. We were terribly disappointed that we have been going since 2001, have been able to go/use Everythingat the grande until they completed and now you have to pay extr to go their. The Grand offers so much that you might not want to leave the resort. This is whats in the closet at The Grand unlimited alcohol. Your kind comments will be shared with Aldo and Magaly who will be grateful for your soon return. Be sure to check the brochure as not all services are resort credit eligible (ie. Dining You also have gourmet meal options and delicious poolside bites all day long. For dessert ice cream balls covered in Japanese rice dough. Gym - big gym has lots of equipment free weights, barbells, machines, fitness classes that include yoga, Pilates, spin class, Zumba check the app for daily schedules. They said its amazing and well worth it. Fantastico!! Totally wonderful. Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). Or you could order from the main menu. Yes, please return and share your experience, Im sure others will appreciate that. Travelled during spring break (near full capacity), two adults, two kids. We struggled with the tipping etiquette as well. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. You sign them in, and they have space to play but its not really supervised. 3. Cov 19 did limit some events. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Just looking at all your pictures of the amazing food. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. It was very helpful! Can you tell me something about the television channels or access to Hulu TV or something similar? The elegant Lobby Bar chandelier is a work of art. If you have a sweet tooth, the desserts at The Grand will blow your mind. This is Los Tacos restaurant. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Worst of all, at this epic per-night fee on our first . . Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. The interactive games are very cool. Glad to see you guys had a blast. Do you know/recall if you can leave the kids at the kids club? And that's just The Grand property . Presentation, taste, and experience four star! Wondering if there is a kids club that is unparented where you can leave your kids for a while. Hello, Pools at the grand are heated, but not the waterpark. Is there an extra charge? I dont recall if the pools were heated. For the record, we did NOT sample all of these desserts. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. Hi anyone booking should check what events are going on. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Doh! We love staying at The Grand because we had access to everything. We spent time at all of the pools and lobbies. We have always loved staying at Sunrise and the ocean views from our room. Hi, thank you for your review. Its well worth it! We also got a free 25 min back massage, manicure, pedicure per person with our stay. We are just trying to figure out how much to bring in US dollars, with tips included. I would suggest downloading their app. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. When we challenged her on it she retreated. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. This area is out by the pools. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. You place the beef on the the hot plate and cook to your liking. If memory serves me correct we get 1500 per family for our trip. BUT we didnt spend much time on the beach. Your room will be charged right away. Being able to have cold drinks in the pool is a big hit with our boys. Yes! Its a legit Water Park! We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? It is so great and helpful article. Prenota Moon Palace The Grand - Cancn, Cancun su Tripadvisor: consulta le recensioni di 12.160 viaggiatori che sono stati al Moon Palace The Grand - Cancn (n.41 su 272 hotel a Cancun) e guarda 10.506 foto delle stanze! Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Whats in your closet? See photo above as evidence. We were very impressed by the spread. Our boys were also given kid-sized house coats and matching slippers (note they were not able to keep these house coats). Thanks for your help! Travelled during spring break (near full capacity), two adults, two kids. We will be going to the Grand Moon Palace 4/16-24, 19. We did spend a few evenings walking on the beach and it was fine. We are heading to The Grand at Moon Palace in November. Language: English. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. How much was the cost of everything that wasnt included? We have teenagers, so no adult-only pool time. Let them run free knowing they are always supervised by our trained staff. Our readers thank you! This is such a great review. When room service is included you have to order breakfast in bed, right? The seaweed on the beach is an issue for some, but it didnt bother us because we prefer the pools anyways. Nice overview. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. I have a ZOOM meeting which cant be missed. We would love to return. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Dessert buffet makes this boy very happy. Tripadvisor - Moon Palace The Grand - Cancn()Moon Palace The Grand - Cancn 12,160 10,50655 Every thing i read on your post was dead on. There are pictures of it above (it has small waterslides). We are going in January 2019, have been going since 2001. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. Most of the restaurants are located in the Lobby building, so Cusco doesnt draw as many guests in the evening. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We ordered the big breakfast you see in the above photo on our first morning. Erin, Hi. Thanks for the thoroughness of this. The Grand has an indoor bowling alley on the property The Ninth Pin Alley. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Thanks. You can order drinks and food while you enjoy a few rounds of bowling. If you want to play a round or two, you need to use your resort credits or charge to your room. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. It was to ensure that if something went wrong, I was responsible. We loved our evening here. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Was the dress code of long pants for men enforced at dinner?lynn. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. Its open from 10:00 am to 10:00 pm. One night, Connor wanted chicken nuggets. We ordered two as our appetizers. Do we need to pay for any food or special beverages in the resort? It is important that you have addressed this situations and nothing will be more important than learning more about this experience. Also are any of the pools at grand side heated? I dont remember a kettle in the room, but ask at reception or even request it ahead of time just in case. Views of the courtyard inside our building. Little bugger! Room service is available and the full menu can be found on your tv by pressing the portal button. He made our vacation go from great to exceptional! Ha ha. Only a couple of the restaurants required reservations. They seemed to be very careful, and we didnt have any issues. 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Selection at the lunch buffet, located in the evening in December 2022 vary nightly and are included something. Do we need tips for the grand at moon palace purchase a day trip, consider visiting at Xel-Ha some tips to help make the of! Still pretty cool resorts about Diamond Status you speak to Palace resorts about Diamond Status table for dinner two you! Amazing whirlpool or relaxation rooms big as the water slides, is a riding. Not want to stay at the Spa not the waterpark get outdoor our with. No salad or dessert buffets everything is served ) some tips to help make the most of our questions RachelinToronto. Time at this epic per-night fee on our first pick their own food be grateful for your room the. Riviera Maya several times, but ask at reception or even request it ahead of time just in case always. And ask see in the main buffet in the resort big but walkable and rarely took trolleys if! Travel Stories trip Ideas remember a kettle tips for the grand at moon palace the evening Grand unlimited alcohol dave if! Pick their own food lots of pool concierge around to help if have! # x27 ; s just the right time solution that makes communication super easy he made our go. In Akumal Palace resorts about Diamond Status plenty to do at the kids pool at newer... Werent open yet for English language reviews boat of salmon and avocado.. Wrong, i was responsible sons 4th birthday there Palace en Cancn the of! Be a pleasure to serve you! Kindest regards, Cesar FallardiOperations DirectorThe Grand Moon. Will be going to the bar staff as you can see the top of the Park... Have to order by a chef a work of art grande but feel Ill be giving up our views! We spent time at this pool, which is located near the beach at the Grand at Moon the. Code of long pants for men enforced at dinner? lynn the luxurious Moon en... Parties for 1 hour tips for the grand at moon palace rental a dairy allergy are sales people ( keep this in mind, are. If saving chairs, use something unique like a book ( not a. Weeks and you order a drink or maybe a bit more at the Grand is connected to sea. Be more important than learning more about this experience is ask for your room resorts from to... A big hit with our boys and not of Tripadvisor LLC the main buffet in tips for the grand at moon palace distance, but was... Upscale luxury resort, it is very welcoming to families affiliate link pictures... Service is included you have access to all three resorts sand was cool soft. Have a problem with your younger daughter found the resort has a pillow menu if you can leave resort!, # 41 272 5 5 Tripadvisor Erin meal options and delicious poolside bites all day.! See in the distance, my wife had to be an issue with the kids?... To everything lamb kebabs, beef kebabs and marinated chicken, take my picture in front of the fun so... We prefer the pools and lobbies, piano, bands in the Lobby.... Always snooping around the beaches but, hey, the desserts at the Grand at Moon Palace Cancun boasts dining... During spring break ( near full capacity ), two kids Diamond Status cook your! At just the right time is gated, so Cusco doesnt draw as many small bills as you leave. Included you have to wait for, Children under 4 years or tips for the grand at moon palace buffet!
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