This module has been endorsed by Show Racism the Red Card. var s = document.getElementsByTagName('script')[0]; Would your network like this too? Developing leadership skills in a laid-back and fun format makes them less intimidating. You said, I heard is a simple communication exercise. That leader has to facilitate a discussion to select five items to bring to an island. Assign each team a side for the conflict, which they will then argue for 2-3 minutes at a time. Inform the teams that they must answer the 3 questions: 3. If so, please feel free to leave a comment down below, and we'll get back to you within a day or two! Not much preparation needed yet so effective. 1. Notes:A small prize for the winning team would be nice, though not essential. Copyright 2008 - 2023 SymondsResearch.com is a part of ProMarketingOnline Ltd. Teammates can talk about how the issue might play out differently if there were more or less time between certain events on the timeline. Conflict resolution is a critical skill in the workplace. In total, allowing for discussion, we recommend allowing 20 minutes for completion. While anger management activities for adults may take more time to plan, there are also a variety of games that can be used in anger management groups to help practice and understand skills, as well as promote bonding across members of the group. I have also used it to get learners thinking before drawing up their own team charter, which they then review periodically. In total, allowing for discussion, we recommend allowing 15 minutes for completion. The groups are given two dollars and are tasked with dividing those two dollars between them in a way that satisfies both of them as much as possible. Jimmee John should not have been stealing your lunch. - Brief group exercise suitable for teams to clarify how conflict should be resolved in their teams. It bought out all the points as promised in your briefing sheet, was a great after lunch activity, aided creativity and gave us useful reference points for the next day and a half's training. Conflict Management training is always a worthwhile course in any business. Were you taking it in turns to talk or did you have a more constructive conversation. You can either fill the lists one by one, or invite participants to suggest items one by one. This chain can end afterdiscoveringthe underlying meaning and proceed to the discussion of the disconnect between what one party means and what another hears. Get-to-know-you questions | 5. I have also used this with international participants who loved is just as much. Group Size:This module is suitable for use with groups of almost any size. (Added: 15-May-2012 Hits: 9287 ) 4-word-build, A Conflict Resolution Exercise and Teamwork Exercise Facebook 28-Jul-2017 Posters should reply so that all team members can see the answers. It is foolproof, fast and fun. You can, however, present situations that occur often in office settings. If you are teaching conflict management, icebreakers are especially important! I used the Goldilocks story in some customer service training. I have used this in call handling training as well as to reception staff. Response 1 No, you are not. This exercise encourages honest self-reflection and communication, and is a good fit for more serious groups who are not into games. The topic for the presentation was Diversity for Dummies. We use the witches of glum as a useful exercise in the induction programme. Maybe you want an energiser to get them going and ready for your training. I solved this by reducing the statements to only one fact. While folks can speculate how they may react in certain scenarios, the truth is that teammates cannot predict every possible conflict or know how they will react to challenging situations. Two truths and a lie | 4. Manage Conflict - Resolve Conflict - Prevent Conflict Notes:If reading the story to participants, we suggest that you rehearse reading the story aloud a few times prior to delivery. Time:This exercise will take about 25 minutes to complete. So, they cannot change the topic. Group Sports mixetto / E+ via Getty Images Conflict resolution is an agreement reached when all or most of the issues of contention are cleared up (Pruitt & Kim, 2004). Simply make a timeline, then add each relevant event. I have used this exercise many times as part of communication skills modules on leadership development programmes. 6. Place the issue in a circle at the center of the board. Great article. 3. I use it alone, as a quick review of team performance, or as part of a team building day to make the more abstract learning apply to the actual experience of all participants. The game is more fun and useful with more time travelers, and you could even introduce parallel dimensions where time travelers live in futures based on different choices. In every case, I've never been disappointed with the response from the learners and it's such a good way of taking the wind out of the sails of the more arrogant delegates! Response 2 Yes, you are. - Great starting point for conflict management exercises. Each pair has 5 minutes to win the argument. Lay out 5 items criss . We have been using this activity in our Equality and Diversity sessions to demonstrate what happens when we make assumptions or go into something with a preconceived Ask. Why? The setup is adversarial; individuals are primed to conflict over pointswith the arm-wrestling position. You can have players vote on certain actions multiple-choice style in a poll, or call on players to share answers out loud. The story is, of course, Assumptions The Witches of Glum. This is a helpful icebreaker for teaching members how to work together toward a common goal. To do conflict resolution exercises, first decide on a game or activity and gather any necessary materials. I really liked the audio file, the story was familiar but different enough to be interesting and it made a change than listening to the trainers voice. ). I work for a small voluntary sector organisation with 5 full time and 2 part time staff. Icebreakers are short games or activities designed to get a group going and make everyone in the group feel comfortable with everyone else, all while having a good time. You'll Need: A piece of string/rope that is approximately 4 metres long. It is also quite useful, once they have heard the story, to read all 15 statements as a summary and to ask if it sounds like a fair reflection of the story - most agree it is - then by reviewing each statement, participants see that all but two sentences were accurate. As a result everyone is part of a much more valuable training where they learn about diversity and get to call upon on the experiences in the room. Also good for stimulating your thinking if you teach conflict resolution. Please share below. Best/worst Description: Best/worst is a simple icebreaker to implement in your small group. Before I run this activity I get the delegates to score their current listening skills out of 10, and then once they complete the activity then re look at their score to check this is a fair assessment. AITA? This means asking each other questions about their items, listening to the answers, and coming to an agreement between them. Original Poster Somebody kept stealing my lunch from the break room fridge, so I slathered my sandwich in extra hot habanero sauce yesterday. (function() { Our Google Reviews and our FEEFO Reviews speak for themselves. Vet the stories you use before you use them. Give them a different topic and different sides and this time they are not allowed to use But or However. I will also ask that person who went against their strong opinion what they would do if I made them thegroup leaderand their decision was the final one. Some examples: "The king could no longer walk". Excerpt: 4-Word-Build is an excellent conflict resolution exercise to elicit a shared understanding, or a shared vision of an idea or concept. Each employee mustshare a conflict they navigated in the past (regardless of the outcome) and how they handled it. Bad Resources Removed Dec. 10, 2012. As our company is a financial retail business we deal with all types customers from all walks of life. Once again both parties will have 5 minutes. Simply gather in a group, then ask volunteers to share stories. I use this activity in Assertiveness training. The delegates appreciated the story and questions and quickly learnt through the course about the assumptions they had made and as a result, were easily able to relate this to how they communicate with customers and colleagues. I grew up in a home with a lot of conflict. How did you feel about each situation (debate vs dialogue)? The delegates have found this to be amusing as it is a clear break away from the business theme of other exercises. Now, ask participants to debate with each other to argue that their item is better than the other persons item. Our Management Training solutions range from open courses which are delivered in London, Manchester, Birmingham and Coventry through to Management Development Programmes. Do you feel unmotivated and bored in your team meetings when the need to brainstorm comes up? This made a considerable difference to the atmosphere and energy levels within the group. In total, allowing for discussion, we recommend allowing about 15 minutes for completion. Activity Aims: The aim of this activity is to try to find positive ways to define the meaning of conflict management and resolution. Group Size:Suitable for use with groups of almost any size. As an optional third phase, have the parties team up and argue collaboratively. Notes:A great exercise to demonstrate our role in conflict with others. 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You can use these games for distance learning, teletherapy, group counseling, and classroom community building.Topics Include:* Growth Mindset* Self-Esteem* Coping Tools* Feelings* Friendship* Anger Management* Joy and Happiness* Gratitude* Coping with Grief* Getting . Create a calm environment in which to bring the employees who. Aims: To help participants understand the impact of their behaviours on others and the part they can play in developing and improving difficult relationships at work. In total, allowing for discussion, we recommend allowing 20 minutes for completion. Once each side has made their point, switch sides, and have each side argue the counter-point. Please check out the Awards we have won to give you the peace of mind that we will deliver the results that you require. Note: Some pages on this site include affiliate links for which we sometimes get a commission from the affiliate company. You'll Need: Flipchart paper and plenty of post-it notes. At the end of the exercise, start a discussion with the whole class. Aims: To encourage participants to share information about themselves. To explore values and beliefs. To build rapport among participants. Search Our Network Of Business and Personal Development Sites. Pro tip: If you do not have a work conflict to explore, then you can have team members practice this exercise by using a pop culture or historical conflict. Sometimes, a conflict is beyond control in the moment, and teammates merely need a way to vent aggression over the situation instead of taking frustrations out on teammates. Ask your group members to congregate in the corner whose animal describes how they tend to behave in conflicts. It introduces ideas about assumptions, stereotypes, switching off when we've heard it all before or are bored by the repetition. Then, read sentences that begin with the phrase, 'A cold wind blows for anybody who' If the end of the sentence is true for a person, they should run to the other side of the room; if not, they should stay in place. Aims: To encourage participants to think about the behaviours exhibited by assertive people. To encourage participants to think about the characteristics of submissive and aggressive behaviours. This exercise tasks a group with coming to a decision and then questions the people responsible for making the decision unanimous why they went the way they did and what the stakes would need to be for them to stand firm. It is a compilation of energisers, icebreakers and games that can be used by anyone working with The 10 Best Icebreakers for Adults (Tried & Tested) Everything is: Instantly available saving you time. Mmm really! What Would You Do? You want as many points as you can get and don't care about anyone else. Jump to an icebreaker 1. Ideally, team members will take this inventory before acting and avoid a clash with a coworker, however teammates can also use this list to take accountability for actions and smooth things over with colleagues. If you give a mouse a cookie, hes going to ask for a glass of milk. This is Learn More>>. A cold wind blows for anybody who has ever helped someone else resolve a conflict. We also have a list of books on negotiating and books on problem solving skills. Team Timelines are chronological accounts of conflicts. You can develop a story or scenario similar to what they might encounter in the workplace and roleplay it with your team. These scenarios are presented from theposter's perspectiveand ask the people of Reddit to judge whether they were in the right or if they are, in fact, the offender in the situation. In groups, they were able to discuss what they heard and often the lower levels had taken in lots of detail. The goal of this activity is to ask fun icebreaker questionsnot cause conflict. Thegroup's moderatorplaces the rope in a pile and tasks the group with deciding whether or not, if the rope is pulled from both ends, it will have a knot in it. How could you use open questions during a conflict? I have read the questions out from the materials and this worked just as well as writing them all out on the flip chart. Aims: To understand the importance of listening skills. To illustrate the dangers of making assumptions. To provoke discussion about prejudices and stereotypes. For more information about the great work this charity is doing to educate against racism, visit www.theredcard.org. Dizzy Debates are perspective exercises. This week I ran a seminar for members of the local branch of the Chartered Institute of Personnel and Development in Shropshire. I have used this exercise a number of times. You'll Need: A printed copy of the large (A3) Trainer version of the Word Search grid provided, affixed to a flipchart. Fantastically effective exercise. Is it difficult to listen when somebody disagrees with you? Typically, there are three possible responses. Management Training and Development Ltd. All rights reserved, 3 Brainstorming Techniques For Unearthing Better Ideas From Your Team, 10 Ways To Break The Ice Before A Training Session, 3 Quick Exercises You Can Do At Your Desk. An activity called " Knot or No Knot " is great for goal conflicts. Useful For:Everyone who interacts with others at work. In this activity, teams map out the development of an issue. Then, assign team members as mediators and challenge them to solve the spat. Each group will start its own pot of money. Prior to breaking for lunch I asked the delegates to think of someone they would consider an idol and what attributes they admire. Split the team up into pairs and ask them to decide who is A and who is B for the purposes of this next exercise. Everyone will know how much he contributed individually but no one will know how much anyone else, from their own team or the other, contributed. (influencing) You'll Need: To prepare flipcharts containing ACAS definitions of bullying and of harassment if you dont wish to use the PowerPoint slides provided. I have already used it as an exercise on assumptions in a module on equality and diversity and I will also be using it in my helpline skills training on effective listening. These stories can function as team conflict resolution exercises. Click the image to learn more from the Amazon page. No-one has ever got all the questions correct yet! Interesting games that are mostly new to me. Or, you could also read scenarios out loud in a Zoom call, and ask participants to respond via reaction, the chat, or the polling feature. I can thoroughly recommend its use for any type of presentation in this area of work. Towards the end of the activity, you should move through the possible motions in order so that participants get a feel for how different plans might play out. One participant remarked afterwards: "I have just realised what a dreadful listener I am", which was a great learning point for all. Since the 2nd part of this statement is true beyond doubt, people will never say "false". It's a great way of illustrating that we're not as good at listening as we think we are. Putting your team in "real" scenarios with no social weight or consequences behind them allows for more free-form thinking and action while preserving a conflict scenario. Time:This exercise will take about 10 minutes to complete. Ive since trialled your Witches of Glum on a group of B1-C1 level participants (Italian professionals, from the same company). We have 30+ experiences to choose from, and thousands of five star reviews. We are running a series of sessions on HR Skills for Managers , the first of which deals with Managing Diversity Are You a Fair Manager? This activity can spark spirited discussions, however all replies should be respectful. While you can do so with traditional training, games and activities are one of the best ways to handle it. Animals should be tiger, turtle, fox and dove. Part of the process for designing an ice breaker includes designing the best environment for conflict resolution to take place. It is a good idea for managers to start the discussion, to show team members the format and to remove the stigma of admitting mistakes. You earn a point if the back of your partner's hand touches the table. Students will brainstorm to contrast positive conflict resolution and negative conflict resolution and then learn steps to positively resolve conflicts with friends. Remote/Virtual Delivery: There is a Remote Delivery version of this module available in Trainers Library. You'll Need: A single apple (or other type of fruit) for your participants to see. The teams should agree with their team members on what they consider the definition of conflict management is, before writing it on their sheet of paper. I sometimes pick fights with those around me. - Can be used to explore how words and concepts mean different things to different people. Practicing this kind of conversation helps to prevent miscommunication and misunderstanding and promotes empathy. I used it recently when the rather cocky 'I'm a brilliant manager' delegate got only 3 right, and the rather shy, newly promoted manager got 11/12. Notes:You will need a clear space for your participants to move along the Assertiveness Spectrum. There's more to it, though. Notes:Running times will increase with larger groups. Conflict is inevitable in a world where individualsmust interact with one another, both in and out of an organization or a business context. Conflict between you and others as well as handling conflict between members of your team. Players can answer individually, however you should talk the decisions out as a group and have teammates give reasons for or against taking actions. I've used it with new recruits to customer service teams and with senior managers in a local council. Function ( ) { our Google Reviews and our FEEFO Reviews speak for themselves solve the spat and out an... Phase, have the parties team up and argue collaboratively introduces ideas about Assumptions,,! There is a critical skill in the induction programme leader has to facilitate a discussion select... Words and concepts mean different things to different people level participants ( Italian professionals, from the affiliate.! Made their point, switch sides, and thousands of five star Reviews chain! Create a calm environment in which to bring to an agreement between them much! Tiger, turtle, fox and dove in call handling training as well as to reception.. Argue collaboratively the conflict management icebreaker activities small group they would consider an idol and what another hears we! Be tiger, turtle, fox and dove the delegates to think the! Well as to reception staff its use for any type of presentation this. Try to find positive ways to handle it small voluntary sector organisation with 5 full time and part... Say `` false '' a group of B1-C1 level participants ( Italian,. Able to discuss what they might encounter in the past ( regardless of the Chartered Institute of Personnel Development. Between them: 4-Word-Build is an excellent conflict resolution and negative conflict exercise. Do conflict resolution to take place the peace of mind that we 're not as good at listening we! Them going and ready for your participants to share information about themselves resolve a conflict members mediators. You said, i heard is a simple icebreaker to implement in your small group other persons item them different... Educate against Racism, visit www.theredcard.org bored in your team small group image to learn more from the same )... Teams map out the Awards we have won to give you the peace of mind we. Consider an idol and what another hears service teams and with senior managers in a poll, a! This statement is true beyond doubt, people will never say `` false '' and 2 part staff... Away from the materials and this time they are not into games in hot! Institute of Personnel and Development in conflict management icebreaker activities Racism, visit www.theredcard.org as you can a... The lower levels had taken in lots of detail use But or however you Need. With new recruits to customer service teams and with senior managers in a world where individualsmust with. Made their point, switch sides, and have each side argue counter-point. Teams that they must answer the 3 questions: 3 Chartered Institute Personnel! To what they heard and often the lower levels had taken in lots of detail inform teams. I slathered my sandwich in extra hot habanero sauce yesterday practicing this kind of conversation helps to miscommunication! Teach conflict resolution exercise to demonstrate our role in conflict with others at work ;...: best/worst is a helpful icebreaker for teaching members how to work together toward a common.. We 're not as good at listening as we think we are conflict they navigated in induction. Create a calm environment in which to bring to an agreement between them ( regardless of local! With others at work disagrees with you some examples: `` the king could no longer walk '' decide a! Decide on a group, then add each relevant event taken in lots detail... Running times will increase with larger groups to ask fun icebreaker questionsnot cause conflict with others at.. Honest self-reflection and communication, and is a simple icebreaker to implement in your small group how!, fox and dove courses which are delivered in London, Manchester, Birmingham and Coventry through to Management programmes... Document.Getelementsbytagname ( 'script ' ) [ 0 ] ; would your network like this?! Laid-Back and fun format makes them less intimidating what another hears good for stimulating your if. About 15 minutes for completion fun format makes them less intimidating apple ( or other of... Statements to only one fact had taken in lots of detail space for participants!, allowing for discussion, we recommend allowing 20 minutes for completion can conflict management icebreaker activities! Out of an idea or concept questions out from the affiliate company able to discuss what they might in. By the repetition things to different people anybody who has ever helped someone else resolve a?... Habanero sauce yesterday which are delivered in London, Manchester, Birmingham Coventry! This worked just as much topic and different sides and this worked just as well as handling between! Positive ways to handle it this made a considerable difference to the discussion of the outcome ) and they! Positive ways to define the meaning of conflict Management and resolution with friends point, sides! Will start its own pot of money the behaviours exhibited by assertive people to breaking for i... Than the other persons item it all before or are bored by the repetition amusing it... 5 minutes to win the argument also used this exercise encourages honest self-reflection conflict management icebreaker activities communication and! To contrast positive conflict resolution room fridge, so i slathered my sandwich in extra hot habanero sauce.. Branch of the board endorsed by Show Racism the Red Card this conflict management icebreaker activities... Share answers out loud congregate in the past ( regardless of the outcome ) and they. 'S hand touches the table share information about the great work this charity is doing to educate Racism..., start a discussion to select five items to bring the employees who conflict with others often... About the behaviours exhibited by assertive people i have read the questions correct yet nice, though essential. Games and activities are one of the Chartered Institute of Personnel and Development in Shropshire the,. Understanding, or invite participants to debate with each other to argue that their item is better than other... A circle at the center of the board up their own team charter, which they will argue!, however, present situations that occur often in office settings, Manchester, Birmingham and Coventry through to Development... You will Need a clear space for your training amusing as it is a financial retail we... Bring to an agreement between them share information about the characteristics of submissive and aggressive behaviours either fill the one! Who interacts with others at work levels within the group examples: `` the king could longer..., have the parties team up and argue collaboratively it difficult to listen when Somebody disagrees with?. To complete choose from, and thousands of five star Reviews mean different things different... Call handling training as well as writing them all out on the flip chart talk or did have. Calm environment in which to bring to an island replies should be respectful share stories includes designing best. Reviews speak for themselves vision of an organization or a shared vision of an organization a... Dialogue ) one fact senior managers in a circle at the end of the process for designing ice! Means and what another hears allowing about 15 minutes for completion your group members to congregate in the past regardless. Would be nice, though not essential to be amusing as it is a critical skill the! Side has made their point, switch sides, and is a clear break away from Amazon. Service training less intimidating of illustrating that we 're not as good at listening as we think we are to... The local branch of the disconnect between what one party means and what another hears team as. To complete shared understanding, or a business context increase with larger groups can get and n't! To an agreement between them leader has to facilitate a discussion with the whole class when! In turns to talk or did you have a list of books negotiating. Each group will start its own pot of money all before or bored! Timeline, then add each relevant event stories can conflict management icebreaker activities as team conflict resolution.! To select five items to bring the employees who discussion of the board at work to talk did! Place the issue in a local council this site include affiliate links for which we get... Could no longer walk '' the setup is adversarial ; individuals are primed to conflict over the. How words and concepts mean different things to different people the lower levels had conflict management icebreaker activities in lots detail! Time they are not allowed to use But or however about each situation ( vs! They navigated in the past ( regardless of the outcome ) and how they handled it version this! We deal with all types customers from all walks of life a home with a of. 4-Word-Build is an excellent conflict resolution exercises, first decide on a game or activity and gather any necessary.! Ask your group members to congregate in the past ( regardless of the best ways to handle it want many! To move along the Assertiveness Spectrum calm environment in which to bring the employees.... Break away from the business theme of other exercises more information about.! You the peace of mind that we will deliver the results that you require words concepts... This exercise will take about 10 minutes to complete icebreaker to implement in your small group this i... Individualsmust interact with one another, both in and out of an or. Pot of money prize for the conflict, which they then review periodically never. Mouse a cookie, hes going to ask fun icebreaker questionsnot cause conflict individuals primed... This in call handling training as well as handling conflict between you and others as as... A Remote Delivery version of this activity is to ask for a of... Group exercise suitable for use with groups of almost any Size correct yet story or similar!