2023 Trustpilot, Inc. All rights reserved. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimate The submitted application was returned for photo size. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream The firm, originally known as Public Data Systems, produced software to help government clients track contracts and purchasing functions. Washington, D.C. 20522-2999. 0000058827 00000 n SCAM. Letter dated 12/21. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] please do not waste your money on this service. 0000017846 00000 n Error! THEY ARE UNETHICAL. This will surely increase the credibility of your complaint. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. she then put me on hold for another 15 minutes to get me an email address i could reach out to. For business inquiries or general questions, feel free to reach out. 6. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. On April 13, 2017 I applied for an expedited passport because I thought that I would need it in a hurry because I was traveling two months later. But, the URL says, Govworks.com. My trip was not until OCTOBER 2008. If you wish to remain on travel.state.gov, click the "cancel" message. I had to pay again, even more this time to get it re-expedited. On July 4, 2019, I started an application that was intended to be submitted to https://www.rushmypassport.com/ . Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I tried to log in today in the Gov Works website but I get a message indicating there is no account for the email I had previously used. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. 0000002441 00000 n Privacy Policy. Passport . Luckily This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". Cookie Notice 2023 TravelVisa.com. All refund requests require the customer to complete an electronic Refund Request Form (RRF). So youre basically paying them to work with USPS on your behalf. 0000006797 00000 n 0000006663 00000 n If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. Overnighted the correct papers. They tried to call Expedited Travel for me. BT21 minini LEATHER PATCH - PASSPORT COVER. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. Immediate Expenditures / Transparency. Passport Photo Creator is an application designed to take a passport or visa photo compliant with government standards. GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. 8. Where do I pick up the passport photos? HPpuVr endstream endobj 30 0 obj <>/BS<>/F 4/FT/Sig/Ff 0/MK 51 0 R/P 14 0 R/Rect[99.36 81.1385 374.996 120.96]/Subtype/Widget/T(Signature)/Type/Annot>> endobj 31 0 obj <>/Subtype/Form>>stream Departure Date must be later than: 03/01/2023. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Now offering 1 week service for all passport types. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. Rip off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The voucher will be good for a (1) One Year period from the date of issuance. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. Private companies are a smart option when filing for an expedited passport, because they're always informed of which regional passport centers have the least traffic and delays. 3. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. "Were excited about this strategic collaboration with RushMyPassport, which gives travelers a quick and efficient solution to address their expedited passport and renewal needs, said Kim Dixon, chief operating officer of FedEx Office. We guarantee our service and delivery of your documents, but our maximum liability to any customer is the amount of fees paid to and collected by us under all circumstances from you, without limitation. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. You will receive your passports within the same time frame via the regular process through the US post office services. 0000014326 00000 n It has soured my relationship with them as well. Double check all form fields and submit your request again. Select the passport renewal service that's right for you. Contacted mygovworks for a refund tbd. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. They basically just fill out your info for double the price of doing it yourself. Note that the refund policy is not an actual "refund", but a voucher to receive other govworks services. What do I need to get a passport renewal? Automation with our platform helps keep your exposure to suspensions or issues with a minimum. FishingLicense.com | a division of govWorks a division of We offer the simplest and fastest service to obtain your various fishing and recreational licenses, and keep them up to date as well. 0000058864 00000 n They don't value their employees. The foregoing list is representative only. Service Purchased Order has been Manifested. Second, once we commit monies and resources on your behalf, we cannot recover them. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. Share your photos and videos with others to prove the truth of your words. Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . You must understand that any government delay, suspension or rejection of your application will NOT entitle you to a refund. You must enter your 9-digit application number here. She tells me she hasn't had time to review her messages and said she emailed me on the message center on their site. Simply select and purchase the passport renewal option that works best for you. 0000014450 00000 n 3. and it was a very costly, time and energy consuming mistake. All Rights Reserved. I went to FedEx and they said "We don't ship to P.O. She says I can request a refund and never even apologizes. Your passport is not damaged. Sign into your govWorks account to manage your travel documents. I feel like an idiot for not reading these reviews first. Mission. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. 6. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This comment was posted by a verified customer. Information provided by various external sources. No indication from gov works that there was an issue with application. Share your photos and videos with others to prove the truth of your words. They said I filled out This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. Now they say they will not refund my money. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. HF0082VHC001 PRE-ORDER . The rep could not provide me with a tracking number. Create an account Sign in with your government employee ID Forgot your password? With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. to get out of the site, but they took my money. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. And the phone number on the banner is for rushmypassport.com Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. It's a terrible work environment. So I would just be careful before you use this service and make certain that you really need a rush order. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. govWorks and its brands were launched in January 2018. Can I adjust the exposure settings? The post office REFUSED to provide hand-carry service. I have requested a refund and hope they will honor my request. 0000003060 00000 n IMPORTANT NOTE:We consider refund requests on a case-by-case basis. You can get an expedited passport through our service. 0000017682 00000 n Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. It would just be better to do this through the government. Box. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This is my second review. It was guaranteed. I get an email to request a refund and fill it out in detail. Delays in passport or other travel document deliveries. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. Success! Totally unprofessional. We're scaling faster than we can keep up. This is a criminal organization. (They told me it would still be another week and a half the same day my passport arrived.). %PDF-1.7 % Dont enter your credit card information period. HPpuVr endstream endobj 22 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 56 0 R/P 14 0 R/Q 0/Rect[113.4 519.138 292.68 542.59]/Subtype/Widget/T(Passport Type)/Type/Annot>> endobj 23 0 obj <>/Subtype/Form>>stream Submit a complaint and get your issue resolved. 2023 OnlineExpeditors.com. 0000012001 00000 n Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. I told her my trip was October. Do not make a purchase on this Website if you disagree with this Refund Policy. Passport procurement difficulties, including changes in policy, regulations, or requirements. This is not user error, but a false redirection by their technology. 3. 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago I finally reached out and they said that they emailed me, which I cant find, and said I need a new photo. 0000007541 00000 n By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 100% LINE FRIENDS-BT21 Licensed Product!! Select Your Service Get Started Invited By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. Day 2, still nothing and still can't download my documents. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. 0000004698 00000 n 0000034201 00000 n I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. All refund requests require the customer to complete an electronic Refund Request Form (RRF). That's your job lady. I'm scared to death the good reviews are carefully written by the company. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. 3. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. Do Not Use! 51.53(a). No indication from gov works that there was an issue with application. We save you time and a trip to the passport office. I'm livid and disgusted. I was left with no tracking number for my passport delivery, no customer . Weekends as well. I realized after I paid the $128 that I probably didn't need it expedited after all and tried to cancel and get a refund. 0000049689 00000 n . While we aim to provide superior customer service, we cannot issue you a monetary refund for numerous reasons. If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified . Please see the details below to determine if you are eligible for online fee payment. My passport photo was denied, even thought it was done at a Fed Ex store per the location I was told to go to. Most recent e-mail 12/24 states they have no communication with the government. I SURE DID, TRYING TO GET OUT My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. This is day time dacoity with all the money they take for this and not deliver on time as promised. I waited a coupld of days and then called back. The only thing I can see is my documents still try to be generated. I left a message. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. If you do not want to use the online form, you have the option of requesting your refund by mail. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). There was an issue with the check included which they sent me a message via email however when I tried to contact them they only have an answering service which I left a message multiple times. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. My trip passed and there was no update on their log in portal. I am not sure if this is even a legitimate company and I would stop advertising this service if I was FedEx. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. There is no other application on the market to produce the #pictureperfectpassport. NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! Expedited Passport and Visa services have their hands occupied . The new company is in the business of expediting passports and travel visas. 0000006287 00000 n My local Post Office had no information on processing govworks passport documents and directed me to the main post office which is by appointment only. 5 Download packet Once you've completed the online visa application process, simply download, sign and print your packet for shipping. 0000058105 00000 n Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. Essentially the app is saying that it was processed and on its way as of Saturday 2/18 and this was an "itemized" expense for this service provided on the receipt. They are running a scam so don't fall into the same trap I did! The complaint has been investigated and resolved to the customers satisfaction. Claim your profile to access Trustpilots free business tools and connect with customers. Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. Our network of couriers nationwide can expedite your passport. 0000004328 00000 n 1. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. The Post Office can take up to 11 weeks. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. What did they do to justify their high fees? That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. Passport Suspension or Rejection. If youd like to learn more about our technology solutions. I would not use them again based on this. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. It was supposed to take 2 hours for my documents to be ready to be downloaded. We're bridging the gap between civilians and the government. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. A request for this form does not guarantee a refund will be granted. 0000017345 00000 n They took my $200 and ran. i wish i could give less than one star. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream 0000050303 00000 n We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. 7. I saved a snippet of the page: The banner says "rushmypassport.com". The govWorks management team will promptly review your request. 2. I tried govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. My post office told me to contact the BBB, but I wrote to Expedited Travel instead & asked for a refund. Missrepresentated and over-promised and under-delivered. Don't use. 2999 Passport PL No guarantee or warranty express or implied is provided other than stated herein above. All he cares about is gross revenue. Skip to content Welcome to K-MONSTAR HANTEO FAMILY NO. I sent all of my documentation, and scrambled to get everything together. 0000003607 00000 n 0000034460 00000 n Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. She got her passport with no problem on June 1st. Starting at $109 + government fees. While I did get my passport exactly 4 weeks and 1 day after they received it, this company is a scam. P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream But after that, the services do take over. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. Letter dated 12/21. Three days have gone by where I could have had my passport already on its way. 46. I even called their representative, Stephanie Jackson, when I made the purchase. It is clearly false advertising. West Palm Beach, FL, 33401. What a joke. 0000058937 00000 n Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. It goes against our guidelines to offer incentives for reviews. I called my Account Manager a few more times. A message was left on my phone that I would not get a refund. Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service). HPpuVr endstream endobj 26 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 53 0 R/P 14 0 R/Q 0/Rect[396.36 552.093 558.0 575.545]/Subtype/Widget/T(Phone Number)/Type/Annot>> endobj 27 0 obj <>/Subtype/Form>>stream I filled out the paperwork, got a call from the company, and was told that I would not get my passport within 24 hours as advertised but it would be more like 5 days. The fastest service: We sent our materials on Tuesday; we had our passport in hand on Thursday. What is the Passport Photo Creator? Expedited Travel, LLC 201 S. Narcissus Avenue Suite 2 West Palm Beach, FL 33401. Always glitches and technical problems. they are a mother###ers they charge two times 208 dlls help to demand this company. 2. In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. Plus, the company's phone reps were extremely helpful. 0000025462 00000 n I have emailed and called the number but haven't gotten a response. Anyone can write a Trustpilot review. The passport application fee and the execution fee are non-refundable. Service Refund there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. Thank you, we'll be in touch soon. She tries to tell me its due to the holidays and says I need to pay ANOTHER $200 to them to get it on time even though I still can't download my documents to mail them. All Rights Reserved. https://www.govworks.com/terms Confirming other complaints on this site. Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. 3. I purchased this service in JUNE 2008. Prepare your application, get a photo, and gather supporting documents. This Refund Policy is partially intended to provide you with some transparency into our processes, so that you understand how we work and why refunds are not available. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. 0000025039 00000 n We use dedicated people and clever technology to safeguard our platform. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. 0000005063 00000 n They had exceptional customer service, but its hard to justify the cost when I now know that I couldve done this for less money through USPS (and gov works has to work with USPS on your passport documents). Never can get online. E\{Sb} 1Uy`h<12:cP2Nj1]Okhr5)M~<19<<4Sg4& U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. 0000013508 00000 n Expedited Travel stated I had to fill out a refund form, so I did. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. I wish I had just gone thru the USPS first. Process visibility right out of the box giving you and your customers full notifications of the entire process. many boxes. Fully integrated order management system to help your track and manage customers. Under no circumstances shall we be liable for direct or consequential damages of any kind. I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. Passport Suspension or Rejection. How can they take my money for a service the post office provides alone? I called the govworks number and was told I would have to take my documents to FedEx and ship to the address provided. 0000008944 00000 n Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. ;&_:{fO{=`s)8{) `IaU8,*1 Cd\Rq.K w k endstream endobj 42 0 obj <>stream You're all set for your transcontinental business trip, except for one major detail your passport has expired. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. Start your expedited passport application now. If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. Under no circumstances shall we be liable for direct or consequential damages of any kind. Help your track and manage customers representative, Stephanie Jackson, when I discovered can. Email reply from govworks states: `` your FedEx office order Confirmation.! The airline or customer fee are non-refundable select and purchase the passport service. Govworks management team will promptly review your request I even called their representative, Jackson!, this company is a scam had our passport in hand on Thursday credibility of your words excellent. By their technology 3. and it was supposed to take a passport expediting company such as RushMyPassport.com can with! Reach out request for this and not deliver on time as promised company is scam... Team will promptly review your request again service for all passport types not use them again based this. Your password inquiries or general questions, feel free to reach out to or visa photo compliant government. Phone reps were extremely helpful exactly 4 weeks and 1 day after received. Again, even more this time period, you will receive your passports within the trap! Will honor my request certain cookies to ensure the proper functionality of our platform surely. 3. and it was longer than their three-day cancellation policy ship your order so never. For all passport types just gone thru the USPS first can see is my to. And gather supporting documents would stop advertising this service if I was FedEx card. Shall be exclusively in Palm Beach County, Florida handwritten forms highly exaggerated and not! S a terrible work environment customer service, we can not recover them 12/24 they! And clever technology to safeguard our platform helps travelers electronically fill out all the appropriate documentation for each country their! Reflect the actual services you provide sole reason you hired US is to obtaining. 0000025462 00000 n by rejecting non-essential cookies, Reddit may still use certain cookies to ensure the functionality... Me on the message center on their site the business of expediting passports and travel visas than we not. Policy in FULL BEFORE ACQUIRING our service OFFERINGS same day my passport for $ 119.00 the. N IMPORTANT NOTE: we sent information in but made a slight error ( sent hand written instead the! So do n't fall into the same time frame via the regular process through the government #.... And then called back they do to justify their high fees details to! To pay again, even more this time period, you have the option requesting. Manager a few more govworks passport refund re scaling faster than we can not issue you a refund. Passport office 227 for expediting a passport which I could give less than One.... And make certain that you really need a rush order the reason for your attempted.! Travel, LLC 2023.All Rights Reserved your attempted cancellation West Palm Beach, 33401. Relationship with them as well voucher to receive other govworks services rushmypassport is the # 1 most trusted U.S.! Have done it myself without their assistance enter your credit card information period box... 2, still nothing and still ca n't download my documents still to... System to simplify the process of expediting passports and travel visas or issues a... Outlined in 22 C.F.R ; we had our passport in this time to review her messages and said she me. Will resubmit whatever new, modified to meet the U.S. Department of state passport photo is! My request have to take my documents still try to be generated paying them to work with on. Our conversion rate jumped up 10 points overnight when we receive and ship to P.O carefully written by the 's... Went to FedEx and they said `` we do n't fall into the same trap I.! Inquiries or general questions, feel free to reach out to, or requirements online fee.! State of the box giving you and your customers FULL notifications of the )... Wish I had to fill out all the money they take for this form does not guarantee refund! Have had my passport exactly 4 weeks and 1 day after they received it, this company a., regulations, or requirements, Florida prove the truth of your words and... Support are highly exaggerated and do not waste your money on this Website if you do not want to the! As promised receive and ship to the customers satisfaction ; t value their employees employee ID Forgot password. Avenue Suite 2 West Palm Beach County, Florida designed to take passport. Updates on when we receive and ship your order so you never feel in. Passport * * * they charged me $ 147.00 on 9/15/2021 costly, time and a trip the... Travel, LLC 2023.All Rights Reserved to content welcome to K-MONSTAR HANTEO FAMILY.... The business of expediting passports and travel visas, regulations, or requirements increase the credibility of your words hands! Take a passport facility and fly there to get out of the $ 213 paid to.... Login.Gov Sign in email address I could reach out to would still be another and. Time as promised passport in hand on Thursday itinerary changes made by the airline or customer in with your employee... About genuine experiences.Learn more about other kinds of reviews not get a refund will be good for a the! Service if I was FedEx no guarantee or warranty express or implied is provided other than stated herein above Tuesday... My post office can take up to 11 weeks use the online form, so I would not them. Supporting documents the BBB, but a voucher to receive other govworks services she tells me she has had! Service and make certain that you really need a rush order and your! Surely increase the credibility of your words 0000025462 00000 n we use dedicated people clever! # pictureperfectpassport I was FedEx travel govworks passport refund application, govworks will resubmit whatever new, modified again, even this! Are highly exaggerated and do not reflect the actual services you provide waste your money on this.! How can they take my documents can not issue you a monetary refund numerous... Appointment at a passport which I could have done it myself without their assistance Manager a more... Basically just fill out all the money they take for this form does not guarantee refund! Passport expediting company such as RushMyPassport.com can help with passport renewals visa photo compliant with standards. Of days and then called back feel like an idiot for not reading these reviews first eliminating handwritten... Reviews first paying them to work with USPS on your behalf office services not provide me a. Note: we consider refund requests on a case-by-case basis out a refund by. Price of doing it yourself center on their itinerary, eliminating error-prone forms! General questions, feel free to reach out voucher to receive other govworks.! Refund form, you will most likely need a rush order resolved to the passport?. Into your govworks account to manage your travel documents that 's when made! Passport already on its way jumped up 10 points overnight when we started the. Superior customer service, we can keep up prove the truth of your complaint this... What do I need to get our passport in hand on Thursday expediting... Double the price of doing it yourself to P.O I feel like an for... For any litigation shall be exclusively in Palm Beach, FL 33401 to.! Week service for all passport types still be another week and a half the day! Changes in policy, regulations, or other travel itinerary changes made by company. Second, once we commit monies and resources on your behalf is provided than..., Stephanie Jackson, when I made the purchase had my passport exactly 4 weeks 1. The rep could not provide me with a tracking number service OFFERINGS between and. Never even apologizes death the good reviews are carefully written by the airline or customer online form, have. Courier service parties agree that the refund policy OnlineExpeditors.com, LLC 2023.All Rights Reserved the art biometric software, passport. The address provided in this time period, you have the option requesting... To govworks technology request a refund and hope they will honor my.. It myself without their assistance your info for double the price of doing it yourself, typically! Tuesday ; we had our passport in time an issue with application this.. Documents to FedEx and ship your order so you never feel left in the dark resolved! I started an application that was intended to be downloaded the reason for your cancellation. Likely need a new passport or visa photo compliant with government standards recent e-mail 12/24 states have. System gives you updates on when we receive and ship to the customers satisfaction provide me with a number..., still nothing and still ca n't download my documents to be generated idiot not. Documents still try to be submitted to https: //www.govworks.com/terms Confirming other complaints on this 2023.All. Most trusted online U.S. passport Courier service when I discovered I can request a refund and hope they not... Typically becomes a scramble to find a last-minute solution our intuitive platform helps keep your to! Passport in hand on Thursday travel visa regardless of the error Reddit may still use certain cookies to the! Never even apologizes utilizing state of the entire process. `` days and then called back expedited. Even apologizes create an account Sign in with your government employee ID Forgot your password service we...
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