12. Merseytravel reserves the right to refuse any incomplete Application. Solo. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. 6.2 There is an initial one off activation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 3. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our. If you are unable to apply online, you can of course visit a Merseytravel Centre across the region and buy it over the counter. A Quick Guide to Ticket Prices 20. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. You are responsible for ensuring that your Trio Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. If this information changes, for any reason, you must notify us immediately.Please be advised that we may use agencies to verify and confirm your identity and residence. If you do not receive your ticket within seven days please email. The Solo Adult Annual Ticket will also specify its date of expiry. Click onto see your personal details, you can change your details here. Refunds My Ticket purchases cannot be refunded. 5. To enjoy the full, continuous River Explorer Cruise you can either buy a supplementary ticket for your Trio or you can buy a full River Explorer Cruise ticket from the terminal when collecting your boarding pass. More about Merseyrail Only Railpass here. Tickets are valid Monday to Friday on term time dates only. Please visit a Merseytravel Centre where a member of staff will check and, if your card is found to be faulty, replace yourcard forfree. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Back; Bus; Rail; Tunnel; . Hop on and off as often as you want. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. If the ticket is not suitable for your travel needs please visit the Merseytravel Website to see the other options available. Find your ticket when you answer a few questions about you and your journey, The term dates for term time Tickets can be found, Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. The one-day, off-peak ticket for buses, trains and Mersey Ferries (direct river crossings only). 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. Following receipt of this information, we will hotlist the card preventing further usage. Which dates are covered by Solo Term Time Tickets? or any staffed Merseyrail network station within Merseyside*. Tickets are valid Monday to Friday on term time dates only, including half term, but tickets cannot be used at weekends. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. You can now buy a 1 day, 3 day or weekly ticket. Trio, Solo or Railpass Term Time Tickets. How do I buy my first Smart Solo Term Time Ticket? One DayCash, contactless payment. Any refund in accordance with this clause 10.6 shall be processed by us provided that: 10.6.1 the partially used Solo Ticket issurrendered; 10.6.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.7. Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. 2.1 The Solo Ticket scheme is organised and operated byMerseytravel,the executive body responsible for the coordination of public transport in Merseyside. No trains are running from the station. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. . Where can you buy a Solo Ticket7.1 You can purchase Solo Adult Day Tickets from the bus driver.7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (https://www.metro-smart.org.uk) (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside.7.3 You can purchase Solo Term Time Adult and Young Persons Tickets from Merseytravel Centres or on-line through the Metro-Smart Website. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. The two cards work in exactly the same way they just look different. If you have previously bought a ticket on the website you can simply click on the buy again button to speed up the process. (b) We accept payment with all major Debit/Credit Cards (excluding Amex). (f) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). If you find that your journey will take you outside your chosen tickets area, simply pay the normal fare for the extra part of your journey before the journey begins. Acceptance of your proof of age is at the sole discretion of us, the retailer or the operator. You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your paper Solo Adult Annual Ticket. If your card is deactivated, you will need to obtain another Merseytravel/Metro Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. The ticket must be used on the day you buy it or next day you must specify the day you want to travel. 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. I have a Walrus card - do I need to change this to use the MetroSmart website? Solo tickets are valid across Merseyside. 6. 10. Merseytravel Trio Tickets Terms and Conditions of Use. quoting your order reference number to let us have the correct details. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. August 2018 Adult . In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Please make sure that you read the Terms and Conditions below before buying and using your Solo Ticket. It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . Railpasses are not eligible for replacement if they are lost or stolen. I have activated my ticket on board the bus or at the station why does the status still show as pending? Before the registration process you must read and accept the terms and conditions. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on. 7. The initial activation must be paid to enable any Solo Ticket to be loaded onto a Merseytravel Smartcard. Just pay for your ticket with cash, credit or debit card. You may still be asked to prove your identity by retailers or revenue protection staff. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. 3.3 Your Saveaway Ticket is not valid for use on: 3.3.1 One-off special event services, unless otherwise agreed by the participating operators;3.3.2 Private bus, coach, rail or ferry services; 3.3.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.3.4 Any other services as agreed by the participating operators 3.4 You must use your Saveaway Ticket within the area(s) chosen for your journey. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. Your ticket activates on the day you first use it. 4.2.3 an academic term (Railpass Young Persons Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term. Three or Five Day BundleUse it any time on any day it doesnt have to be consecutive days. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Saveaway Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. I use my MetroCard or Walrus to buy Railpass tickets. 7. We are unable to issue cash or cheque refunds. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Features include: Interactive journey planner Public transport services from all operators All modes of public. You can now buy a 1 day, 3 day or weekly ticket. This fee is to cover the card production and distribution costs. Who should I contact with any queries? PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. 10.6.3 a valid receipt is submitted to us with the request for a refund. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. 7.4 In serious or repeat cases of My Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. EN. 7.2 You can purchase Solo Adult Bundles, Solo Weekly Tickets and Solo 4-Weekly Tickets on the Metro-Smart website (. ) AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. What should I do? 1.2 Please read these Terms carefully before purchasing your Trio Ticket from us. Is my Term Time Ticket valid across all areas of Merseyside? (ii) to implement minor technical adjustments and improvements (for example to address a security issue). We will write to you to let you know that we are going to stop providing the Fast Tag scheme. 12. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. You can buy a MetroCard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. You will need to pay 1 for a new card. If you have more than one Solo or Saveaway ticket on your smartcard, the bus driver will ask you which one you want to use when you first board the bus. DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. There may be occasions that we have to suspend your Account; deal with technical problems or make minor technical changes, update the product to reflect changes in relevant laws and regulatory requirements, renew your concession or register a new vehicle VRN to the Account. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). Bring your MetroCard or Walrus with you to avoid paying another 1 activation fee. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. In processing your Application and operating your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. Welcome to MetroSmart Merseytravel's smartcard website. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. We are sorry for any inconvenience caused. Day travel, season tickets, group travel and cheap rail travel It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. 3.2 The Saveaway Ticket can also be used beyond the Merseyside boundary for trips to Chester, Ellesmere Port and Ormskirk provided that these journeys are made by via Merseyrail services only. Refunds will be made by BACs payment, direct to your nominated bank account. 14.3 No waiver by us of any of these Terms will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. By purchasing and using a Trio Ticket you accept these Terms. 16. (d) If there is insufficient funds or no free concessionary journeys remaining in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. 14. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. No trains are running from the station. 23 March 2021. 6. You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Is my Term Time Ticket valid across all areas of Merseyside? 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