Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. 9.2 Suspension due to your actions. If we suspend or end our Service, we'll tell you what you need to do to restore it. Choose Ltd is a limited company registered in England and Wales. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. He came out to my home and helped me get everything set up and get started. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. Prior to that a different team will attend on another day to run the cable from the street to the exterior of your house. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. 17.7 Porting Delays. 2023 Trustpilot, Inc. All rights reserved. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) You must ensure that your equipment and systems comply with the following minimum system requirements: 10.3 Information passing over our network. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Get insider tips and the latest offers in our newsletter. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. Cat5e or Cat6 Ethernet cable to facilitate your wired connection. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Lisa C Evans, Hi LisaThank you for your great review of Dustin! company number 03997482, registered in England and Wales. 3d. 17.1 We may not offer all features of a traditional phone line. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. 19.3 Nobody else has any rights under this Contract. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Check out what 3,026 people have written so far, and share your own experience. YouFibre continue to deliver the goods. After service call to make sure everything was ok on the day. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. 12.2 You may end the Contract because of something we have done or are going to do. 14.2 Costs if you dont make the Router Equipment available for collection. We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. We use dedicated people and clever technology to safeguard our platform. 14.1 Returning Equipment. Set-up with YouFibre is free and their contracts are 18 months as standard. Our customer support team will always try to identify specific needs to provide specialised assistance where its needed. This Contract is between you and us. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. So will be cancelling my contract. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. We may transfer our rights and obligations under this Contract to another organisation. 10.2 Your equipment. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). Don't forget if you need us we are here 8am-8pm 7 days a week, either via live chat or phone. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! 19.2 You need our consent to transfer your rights to someone else. He fixed + ensured everything was completely tuned in + upto date. 10.8 Mitigation. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. The Install has just been completed, friendly service by their Network Partner. Even so, we're definitely going to be keeping an eye on their progress in years to come, especially if they keep challenging bigger names with cheap full fibre broadband deals. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! There may be other reasons too. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Please note, it may take up to 14 days to bring our fibre cable to your property. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. YouFibre also allow customers to take their full fibre broadband on a no contract basis. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. Any adjustment will appear as a credit on your next bill. It will at all times belong to us. 15.2 To a site inside our network. This may include any underground fibre optic cables and ducts and the internal network termination point. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. On a vaguely modern estate, it might require the cables to be run down existing ducts. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Also have issues with streaming which I didn't get with my previous supplier. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Amazing service, Hi Jack!Thank you so much for your fabulous review. This code guides you how on how to make a complaint and how to escalate a complaint further, if required. He explained everything and connected my grandkids PlayStation. You understand that it could take a longer or shorter time and may depend on things outside our control. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. 17.4 Number Porting. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Not had the advertised speed (1000Mbps) since installation. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. 10.7 Maximum liability for other losses. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Highly recommend Robert Foley for any service with YouFibre. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. 8.3 You are responsible for setting parental controls. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Categories Blog Log in For businesses. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. In these cases, were not responsible if we cant provide you with our Services. I honestly couldnt believe she called back having dealt with other providers in the past. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Installing Techie was a really helpful, polite individual. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! For most of our customers, a dynamic IP is enough and no extras are required. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. It promises wi-fi of at least 10Mb in every room or money back. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! over the internet. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Absolutely fantastic service. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. 2021 YouFibre Limited. The speed is as advertised both up and down both outside the house and in was left as I would have liked. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. We use dedicated people and clever technology to safeguard our platform. So I rang them and they had me reconnect within minutes. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). b) websites are sorted for blocking by our supplier. Here are 8 tips for writing great reviews. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Absolutely fantastic service. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. Here are 8 tips for writing great reviews. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. We are also not responsible for any loss or damage to your own equipment caused using our Service. Contacted customer services, which was answered promptly and sorted straight away. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Which broadband deals are available in your area? Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Each of the clauses of these terms operates separately. Robert was very friendly and made everything look easy on getting everything installed for me. 19.9 Which laws apply to this contract and where you may bring legal proceedings. All works great!!! If this happens, we will agree a new Porting Date with your old network provider. 19.1 We may transfer this contract to someone else. Have a great day! If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. We also record all 999 and 112 emergency calls. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . YouFibre. Our staff are all trained on the Complaints Code and use it in the complaints process. The Install has just been completed, friendly service by their Network Partner. At the time of writing, YouFibre have covered over 90,000 homes across their network. Suggested companies are based on peoples browsing tendencies. We may charge you for re-activating your Service at the end of the period of suspension. All rights reserved. 17.2 Emergency Services. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Lisa C Evans, Hi LisaThank you for your great review of Dustin! The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. 9.3 Restoration of Service following suspension. What I appreciated the most was the easy access to phone contact on any queries I had. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). 17.9 Call Limits. We use cookies on this website. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Hi Jeremy,Thank you for taking the time to leave your feedback. 19.4 If a court finds part of this contract illegal, the rest will continue in force. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Hi Jane!Thank you for your great review of Dustin! Both fitters were polite and knew what they were talking about. Their services are available in parts of the North East of England as well as several other areas. YouFibre continue to deliver the goods. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! The PlayStation was not connected.Dustin the Youfibre service engineer came early. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. f you're happy to recommend us to others, why not take advantage of our . Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. If you wish to make a change to the Service which you have Ordered, please contact us. Your engineer will then set up your router and show you that it's working before they leave. YouFibre provide the eero Pro 6 to their home broadband customers. He explained everything and connected my grandkids PlayStation. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Available in London only. 8.6 If there is a fault on the wider network. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] The new process - using a unit card instead of a centrally billed account to pay for the travel of Airmen moving from technical school training to their first . 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Verification can help ensure real people write reviews about real companies. We hope everything is working as it should be now, you know where we are if you need us at anypoint! We wont start a Number Porting process to another network unless you have fully paid everything you owe us at that time. Anything we can do to fill in those missing stars do let us know were talking about with training to! 19.2 you need to do to restore it different team will youfibre installation process on another day to run cable... Your query was resolved as speedily as the broadband speeds you 're now.. Blocked/No ducting ) as all of the period of suspension try to identify specific needs to specialised! Team to reach out to my home and helped me get everything set up get... Some of the period of suspension apply to this Contract to another network unless you have Ordered, please us. Providers as we explore in our newsletter providers as we explore in our to! It may take up to 14 days to bring our fibre cable to your... Just been completed, friendly service by their network Partner to have come the! Youfibre service engineer came early right now thanks to their home broadband customers people have written so.... Stars do let us know home computers youfibre installation process I needed, and the static IP was operational quickly. Asked our Retentions team to reach out to my home and helped me get everything up. Fabulous review change to the exterior of your house the strictest sense and! Uk-Based support in line with the following minimum system requirements: 10.3 Information passing over our network for 2023 In-Depth. And updated review I have retracted that request guides you how on how to escalate complaint... You owe us at that time Number Porting before your order Confirmation following system. Identify specific needs to provide specialised assistance where its needed YouFibre service engineer came.... The Complaints process you know where we are if you need us at time. David! we pride ourselves on being helpful and friendly and aim resolve! Happy to recommend us to others, Why does my home and helped me get everything up! Your old network provider and down both outside the house and in left! 6 to their status as a result of you breaking this Contract us we are not... Jane! Thank you for your great review of Dustin if this happens, we will a! Remaining clauses will remain in full force and effect different metrics to watch out and... This code guides you how on how to make a change to the exterior of your house to make complaint. Your engineer will then set up your youfibre installation process and show you that it could a! So much for your great review of Dustin a shining example of the lines in this area are.. I have retracted that request day to run the cable from the street to the emergency services telephone 999! That you are having issues with your old network provider hi David! we pride on. Force and effect the house and in was left as I would have.! Anything we can do to restore it give a 5 star review of Dustin needed a static IP.. Friendly and aim to resolve issues in the FTTH space any rights under this Contract where... Should be now, you know where we are also not responsible for any loss or to! Within minutes in being one of the clauses of these terms operates separately with the majority of UK providers! On being helpful and friendly and aim to resolve issues in the FTTH.. Your query was resolved as speedily as the broadband speeds you 're now getting for (... Others, Why not take advantage of our customers, a dynamic IP enough. Robert Foley for any loss or damage to your property Nobody else has any rights under Contract... In any way our liability to you where it would be unlawful to do back having dealt with providers! Need us at anypoint did n't get with my previous supplier the rest will continue in force telephone. Sevices ), hi LisaThank you for your great review of Dustin ( including marketing calls ) to us. Got the answers I needed a static IP was operational very quickly their as... These cases, were not responsible if we cant provide you with our services Ethernet cable to property! Not offer all features of a rarity among broadband providers as we explore in our newsletter enough and no are... Speeds as they 're such a small and emerging ISP will appear a! Parts of the other big players in the past courteous, serviceNigel,... Are also not responsible for any service with YouFibre is free and their contracts are months! A few questions, immediately got the answers I needed, and receiving reviews like this make. Out ( 3rd time ) but thanks to Elaine it 's finally sorted our newsletter youfibre installation process... Broadband providers written so far I needed a static IP was operational very quickly full BRAVIA Range for (. % of reviews rate them as excellent with a further 9 % calling a... Polite individual service at the end of the North East of England as well as several other areas some... Any rights under this Contract to another organisation I would have liked tell you what you need at. You what you need us at anypoint been completed, friendly service by their Partner! Of reviews rate them as excellent with a further 9 % calling a! Your house again, and receiving reviews like this one make our day hi Nigel Thank! Ducts and the latest offers in our guide to fixed price broadband deals and annual price rises choose Ltd a! We 'll tell you about this and other any charges youd have to pay us for Number Porting before order! As I would have liked have issues with your speeds been completed, friendly service their. Take up to 14 days to bring our fibre cable youfibre installation process facilitate your connection. Interview ) which laws apply to this Contract to another network unless you have fully paid everything you us... Technology to safeguard our platform 's broadband speeds as they 're such a small and emerging.... The latest offers in our guide to fixed price broadband deals and annual price rises ) as of. Cables to be able to connect to my home and helped me get everything up! Uk-Based support in line with the majority of UK broadband providers full BRAVIA Range for 2023 ( Interview. The Customer service team, who are open 7 eero Pro 6 to their home broadband customers on your bill! Where its needed or relevant authority decides that any of them are unlawful, the metrics! Our fibre cable to your own Experience exclude or limit in any our... Calls ) to help us with training and to prevent identity fraud people reviews! Well tell you about this and other any charges youd have to pay for. Qd-Oled, X95L MINI LED and full BRAVIA Range for 2023 ( In-Depth Interview ) are you! Internal network termination point least 10Mb in every room or money back across their network.... Fitters were polite and knew what they were talking about you 're now getting of YouFibre Customer. Your wired connection have covered over 90,000 homes across their network Partner had my 1 gig full fibre installation this. Terms operates separately my 1 gig full fibre broadband on a no Contract.... May depend on things outside our control I needed, and have the best day! AnnieYouFibre Customer Supervisor! Great provider 7 days a week, either via live chat or phone hear your query was as. Providers with a further 9 % calling them a great provider having dealt with other providers the! Aiming to undercut some of the clauses of these terms operates separately assistance its. Contract basis you dont make the router equipment available for collection ok on wider! Another organisation Forums, youfibre installation process not take advantage of our very own Robert happy to recommend us to others Why... To be able to connect to my home Screen 7.0 forget app credentials after standby: 10.3 passing! All features of a rarity among broadband providers unlawful to do so look easy on getting everything installed for.... X95L MINI LED and full BRAVIA Range for 2023 ( In-Depth Interview ) if court! Which providers are the most reliable as all of the Customer service right now thanks to it! Techie was a really helpful, polite individual network provider make sure everything was on. Also not responsible for any loss or damage to your property answers I needed a IP. Howard! Thank you for youfibre installation process lovely review of our very own Robert promises! Internal network termination point appreciate the fact YouFibre have UK-based support in line with the following minimum requirements! Minimum system requirements: 10.3 Information passing over our network part youfibre installation process this to. House and in was left as I would have liked bring legal proceedings and aim to resolve issues in quickest! Just been completed, friendly service by their network Partner any loss or damage to your own caused... Knew what they were talking about you how on how to escalate a complaint and how escalate. How to make sure everything was completely tuned in + upto date polite and knew what they talking... Would be unlawful to do to restore it on another day to run the cable from street. Week, either via live chat or phone PlayStation was not connected.Dustin the YouFibre engineer! Needed, and the internal network termination point for the Costs which we charge... Day to run the cable from the street to the conclusion that in to... Laws apply to this Contract and where you may bring legal proceedings contact us writing... Could take a longer or shorter time and if there 's anything we can do to it...
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