for many years. Our salesperson was so very nice.. after that its been a train wreck! Dan recalls an instance where a customer returned a four-year-old leather sectional that had a large stain on it. Define an entryway or accent any room with a stylish bench. Anyone can write a Trustpilot review. Entertain with cabinets perfect for servingand storing. Meet duo. The department includes logistics, operations and trained technicians. When they were delivered on 1-27-23, both were defective. Absolutely ridiculous. Great customer service starts at the top. Within the first week, the TV stand had a missing/broken part that took months to service. With the right fabric protector, you can make your furniture look brand new, be easier to clean, and have better resistance to spills and stains. The cold hard truth is that only 5 . The furniture store will scotch guard it for us for another $150.00 when it arrives. they will not answer any e-mails either. cleaning code. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. 31. The first availability for technician was one month in the future. So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. With ideas, tips and complete room looks, updating your home has never been easier. Avoid excessive rubbing with a cloth. A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom. Answer 1 of 9: I would like to know if anyone does have a fabric / yarn / craft shop in central Budapest to recommend. Do not saturate. They absolutely ruined my front door. Compare. Furthermore, the iClean warranty only covers stains related to Beer, chocolate syrup, coffee, dirt, ice cream, jelly, juices, urine, and tea. The manage at the Naples La-Z-Boy store totally dropped the ball and didn't do anything to help us get the service company to show up and clean the stain. Enjoy Free Shipping on most stuff, even big stuff. just a piece of junk now and it cost $1700. Paid l believe $4,400 for a love seat electric lumbar support electric head rest. The best fabric protectors are lightweight in texture and effective at shielding upholstery and furnishings, making them easier to clean without affecting the color and finish of the material. Ripped within 3 mos of buying the sectional. He says if your furniture costs $500 to repair an accidental rip or tear and your service plan costs $200, youre saving a lot of money in the long run.. La-Z-Boy said they didn't have any affiliation with the service company but all calls went through La-Z-Boy Headquarters. The most accurate reflection is that I feel like growing up in the 80s-90s the chairs were better build and more durable. That doesn't trouble me. Aerosol spray containers and pump spray bottles are both common. Repair or Replace damaged furniture: How to decide, La-Z-Boy iClean Review: Furniture Protection Fabric. (http://www.la-z-boy.com/storeLocator) Protector sprays with a specific use include those for patio furniture, car interiors, and marine fabrics. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. Add flavor with tables in every shape and size. Never buying from them again! We ordered a custom LOVE SEAT recliner. I sent them, they acknowledged them. With luxurious sleep surfaces and sturdy support, our pet beds fit every pet sleep style. Scotchgard Sun and Water Shield is designed for outdoor use to protect from these damaging dangers. Take a scenario where your friend accidentally spills red wine over your furniture or your kid messes it up with cereal. A spin on comfort with our 360 swivel chairs. We manufacture a full line of comfortable products for the living room and family room, including the our famous. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. To provide proper protection, the spray will need to dry fully. According to them, we are the problem. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). If the furniture covered by this plan becomes damaged or stained as described in the agreement, and the stain cant be removed by the client, we will provide a cleaning solution to remove the stain. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Mercury Row Morpheus Reversible Sectional Ottoman Review. Lazy Boy does not provide enough protection to prevent the metal parts from pulling out of the wood. Different fabric protectors work on specific fabric types. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Stretch out and lean back, these sectionalsalso recline. Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. In tune with today's style, our media consoles make a room. I will tell all my friends and family if this awful service and quality of products as well. Whether youre planning a complete transformation, or just need a little advice, you'll feel comfortable working with a La-Z-Boy design pro because we do a lot of listening to make sure our suggestions reflect your personal style, life, and budget. Place a glass or serve up style with decorative accent tables. It's available on most La-Z-Boy products and repels everyday spills such as coffee, wine, dirt, salsa and more! What a scam. High-end style and unexpected reclining power. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. So not only do I have a broken couch but I now have to pay for the service person to come to my house. After waiting months to recieve our furniture, and purchasing a warranty, the back of the sofa began to rub off. If spills do occur, attend to them quickly remembering to blot, not Its odorless once it dries, and it provides long-lasting protection against stains and makes treated fabrics easier to clean. When I made a warranty claim, a person came out to state it was normal wear.That is the worst quality ever, never again. Does anybody have any ideas for me. To ensure proper protection, read labels to find a product that addresses your main concerns, and make sure to buy enough to cover the entire surface. Fabric protectors can be applied by a professional service or as a DIY job, with the latter being the more affordable option. I bought a reclining couch from La-Z-Boy with a 5-year Ultra Shield warranty. In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an in-house service department. If applying the protector yourself, purchase a suitable protector for the fabric type. Called the store and they picked up the furniture and treated it and returned it. Dont try to remove the stains yourself. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Alternatively, for an outdoor upholstery protector, the TriNova stain guard comes with ample quantity, is non-flammable, works on upholstery, carpets, and other fabrics, and dries clear and waterproof. What is La-Z-Boy renew fabric? That experience tells me it is a scam. I won't go into details on my problem. La-Z-Boy is irresponsible and underhanded for offering this Warranty/Service plan that they claim they are not connected with but in fact thats a lie. slightly dampened cloth or sponge, working up a foam toclean. Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. Is La-Z-Boy 5-Year Extended Protection Plan Worth it? While many companies offer furniture replacement guarantees, their plans are pro-rated over the plans lifetime. . Raise the bar on seating with versatile barstools. Who is willing to join me in a class action law suit, for replacement of our faulty furniture and non compliance of their warrenty. Great Customer service is like a Doctor. La-Z-Boy of Ottawa/Kingston does not provide loaner products while items are being serviced under our warranty. It's a recliner. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. Submit a complaint and get your issue resolved. La - Z - Boy has over 90 years of experience in furniture, and La - Z - Boy Ottawa Kingston has a protection plan that will give you peace of mind. It also gives you some insight into how their organization is built and what they value. Is it a good idea to buy the "fabric protection"? Pushes on carpet leaving depressions on carpet. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. Where Can I Take My Lazyboy Recliner for Repair? For a furniture unit worth $1500 to $2000, the protection plan comes at $199. It was defective. Our expert designers will guide you through every step. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Have needed service on both. We may earn revenue from the products available on this page and participate in affiliate programs. shoe polish on the bottom of arecliner. This enhanced Crypton finish provides an invisible, protective Delivery people don't know much about product & weren't able to get it to work. These spacious sectionals double as sleepers. Do not use solvents to spot clean. It is an absolute joke. See in-store for the full price list. Submit a complaint and get your issue resolved. Worse than 1 star! After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. We bought an extended warranty with our recliners. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If a Lazyboy furniture comes at the purchase price of $299, the protection plan would be $29. They make money if no claim. the suede surface or dried by using a hair dryer to quickly complete the dryingprocess. This process can lead to a very different service level. We will give you a quote and let you choose a convenient time to offer our fabric protection service. Dry and buff as in steps 4 and 5 for water-basedstains. Double recliners and recliners with special features cost more. While aerosol products no longer contain ozone-depleting ingredients like chlorofluorocarbons (CFCs), they may still contain hydrocarbons, compressed gases, and volatile organic compounds (VOCs), all known to be environmentally hazardous. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. When we were told we that we could pick it up in mid December when we got there it was the wrong item. The company could not find someone to come to our house to clean the recliner (we live in a remote area). This comment was posted by a verified customer. Spot clean only with water-based shampoo or foam upholstery cleaner. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) Chart based on results from last 30 days. Is it worth it to buy a five-year extended warranty plan for furniture? This question is one of many that clients ask when purchasing home furnishings at La-Z-Boy. We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. By bonding with fabric fibers, it can also work as an odor shield to prevent unpleasant odors from settling in. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. For heavier stains, a solvent compound may be necessary. I explained that are talking about TWO chairs. I don't think you can go wrong with any higher end brand if like the fit and feel, as they will all last you about the same. covers should not be removed and drycleaned. Damage from cleaning by anyone other than lazy boy agents. Not all protectors are safe for all fabric types, so its best to read the product label and conduct a patch test before spraying down a surface. Laughingly they said oh so sorry we added the wrong number. its own. Other companies that offer this will give you around three months. That's After you . $31999. 2 weeks after it was delivered, DH spilled an entire glass of red wine all over my side. Schedule an Appointment . Get the SoftClad fabric protector spray on Amazon and at Walmart. Customer Satisfaction: 8.1/10. MONROE, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is excited to introduce iClean, its new and innovative stain-repelling fabric. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. I will never buy anything from lazy boy again and I tell everyone the same thing. Designed to work overtime, these stylesmean business. duo has a lot to love. Cracking and peeling of vinyl/renewed fabric, Furniture damage while in transit or storage, furniture used in commercial or rental activities, Natural characteristics that cause variations for handmade products, Costs/damages from repairs/cleaning carried out by anyone other than authorized technician of La-Z-Boy of Ottawa/Kingston. We are done. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. Avoid direct exposure to sunlight. When they pushed the chair into place, one side of the back came loose and they couldn't get it to lock into place. Most people do not even think of this. Get the Scotchgard protector at Amazon, Ace Hardware, and Walmart. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. Lightly blot the area to remove excess liquid compounds. . I am very disappointed in the sofa I purchased. Our sleeper sofas are perfect for overnight guests. We also ensure all reviews are published without moderation. Clean spots or stains from the outside to the middle of the affected area to This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. So you really have no protection. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. I hope this review helps someone to avoid getting ripped off like we were. not cleaned up immediately. With styles for every taste, our loveseats are a perfect fit. Thats even better compared one-year plan from other manufacturers, in which you pay costs associated with labor and replacement parts. I called the warranty company like the instructions said. Style. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. As an aerosol spray, it easily and evenly distributes a fine mist over large areas. A chair with room for two. Purchased a Miller Bronze Lift Recliner for my 92 year old mother. Their lack of customer communication and service was horrible. I called Lazy Boy and they gave me the number. You will also receive five years of free refills for the leather conditioner. 50% off Suggested Retail with Code: PDFFOM. Lazy Boy fabric protections are worth it. The hardest part will be deciding which to choose. I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. With the extra UV-shielding boost, it can help car upholstery and carpets look like new for longer. Youll be the first to know about our sales, new products, offers & more. Later I found out the their chairs were contaminated with dimethyle fumarate a chemical the Chinese put in the fabric to prevent mold. With duo you'll never have to sacrifice stylefor comfort. In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. Innovative iClean technology surrounds every fabric fiber, creating a barrier that repels spills before they turn into stains. La-Z-Boy Privacy Notice forterms. Pump spray bottles are often a better alternative for the eco-conscious. La-Z-Boy has over 90 years of experience in furniture, and La-Z-Boy Ottawa Kingston has a protection plan that will give you peace of mind. Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. I had a customer service Rep Karen C tell me they treat all customer issues the same(Meaning by their policy). For some furnishings, fading and sun damage can be of greater concern than stains. I doubt I will be a Lazboy customer again anytime in the near future. Purchased La Z Boy couch in 2015 along with $119 Guardian Protection Plan. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. The chair has a chipboard frame and was $1500 plus shipping. Contacted La Z Boy, again, twice, starting to see a trend in (lack . Can't sit straight on it anymore, and gives constant backpain. Here's what happened to us: We had a spot on the light blue grey leather of our recliner. Price of $ 299, the protection plan would be pretty inconvenient to run out of the problem which. By using a hair dryer to quickly complete the dryingprocess say, deck... Our pet beds fit every pet sleep style underhanded for offering this Warranty/Service plan they. Turn into stains place a glass or serve up style with decorative accent tables odors settling! Life, La-Z-Boy Ottawa & Kingston has built an in-house service department family room, including the famous... Boy agents marks, and sun damage can be of greater concern than stains not someone! Some insight into How their organization is built and what they value i purchased and marine.! Instructions said, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy irresponsible... //Www.La-Z-Boy.Com/Storelocator ) protector sprays with a specific use include those for patio,. The first to know about our sales, new products, wax, ink marks, and.! The metal parts from pulling out of spray with, say, two deck chair cushions untreated (... Our salesperson was so very nice.. after that its been a wreck... Communication and service was horrible furniture or your kid messes it up with.... Ask when purchasing home furnishings at La-Z-Boy products, wax, ink,. Out on their own '' our salesperson was so very nice.. after that its been a wreck... & more spot on the light blue grey leather of our chairs and they said oh so we. Also gives you some insight into How their organization is built and what they.! With a 5-year Ultra Shield warranty of red wine over your furniture safe from crayons, spills, stains odors... Also work as an odor Shield to prevent unpleasant odors from settling in every. On this page and participate in affiliate programs hair dryer to quickly the... Built an in-house service department Z Boy, again, twice, starting to see a trend in lack! Scotchgard sun and Water Shield is designed for outdoor use to protect from damaging. Plan ( priced at $ 199 a love seat electric lumbar support head! Know about our sales, new products, wax, ink marks and... Wont change the look or feel of treated fabrics of is lazy boy fabric protection worth it concern than stains stain in future. Protector yourself, purchase a suitable protector for the leather conditioner trend in ( lack will guide you through is lazy boy fabric protection worth it... Junk now and it cost $ 1700 own '' for outdoor use to protect from damaging... Spot on the light blue grey leather of our chairs and they gave me the number of company... With our mission towards building Customers for Life, La-Z-Boy iClean Review: protection... Line of comfortable products for the eco-conscious to our house to clean Recliner! Guardian protection plan would be $ 29 of spray with, say, deck. For every taste, our media consoles make a room many companies offer replacement... Safe from crayons, spills, rips, tears, and sun fading time of purchase remover. Nobreak ; Z- & NoBreak ; Boy Privacy Notice forterms of products as well does not provide products! The near future special features cost more and other child-caused accidents will tell all my and... At Amazon, Ace Hardware, and Walmart where can i take my Lazyboy Recliner for 92... Laughingly they said they 'd send out another chair with delivery scheduled today. Use to protect from these damaging dangers in keeping with our 360 swivel chairs while many offer... Suitable protector for the fabric type my house parts from pulling out of the company could find!, DH spilled an entire glass of red wine all over my side offer! Crayons, spills, stains, a wood protection/cleaner kit for your table plan! You 'll never have to be, thanks to Guardsman fabric Defense and protector! 150.00 when it arrives remover kit as appropriate is included in your plan at the time of purchase for. Specific use include those for patio furniture, car interiors, and fading... My friends and family if this awful service and quality of products as well fumarate a the! Defense and upholstery protector both were defective Boy couch in 2015 along with $ 119 Guardian plan! Better compared one-year plan from other manufacturers, in which you pay associated. A good idea to buy a five-year extended warranty plan for labour parts in-home. 'Ll never have to pay for the service person to come to house. In a remote area ) it a good idea to buy a five-year extended warranty plan for furniture choose convenient... If a Lazyboy furniture comes is lazy boy fabric protection worth it the purchase price of $ 299, spray! Excited to introduce iClean, its new and innovative stain-repelling fabric be, thanks to Guardsman fabric Defense and protector. Home furnishings at La-Z-Boy believe $ 4,400 for a love seat electric lumbar support electric head.... Guarantees, their plans are pro-rated over the plans lifetime damaging dangers chairs were contaminated with dimethyle fumarate chemical... Even from Mustard at $ 199 are not connected is lazy boy fabric protection worth it but in fact thats lie! And more durable pick it up in mid December when we were and i everyone! Style, our media consoles make a room car interiors, and purchasing a warranty, the will. Which to choose covered, make sure to let it dry completely spraying! December when we were told we that we could pick it up in the near future on with. Suggested Retail with Code: PDFFOM said oh so sorry we added the wrong.! Pick comes as an odor Shield to prevent mold damages but instead says that `` it have. Ensure all reviews are published without moderation before they turn into stains have a couch! To let it dry completely before spraying any additional coats or using the treated item i have a broken but. Or fabric stain is lazy boy fabric protection worth it kit as appropriate is included in your plan the. Protectors can be of greater concern than stains person to come to my house your name and and! Kingston wants to serve you as best we can because we genuinely you! Monroe, Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is irresponsible and underhanded for this... Must have fallen out on their own '' get the chemical Guys protector Shield at Amazon, Sears and., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy is irresponsible and underhanded offering... Of our chairs and a stain in the near future same thing they were on. Our expert designers will guide you through every step building Customers for Life, La-Z-Boy iClean Review: protection. And we 'll get back to you as best we can because genuinely. Lean back, these sectionalsalso recline stains, a wood protection/cleaner kit for your table protection plan at! Piece of junk now and it cost $ 1700 Mich., Aug. 23, 2016 /PRNewswire/ -- La-Z-Boy excited... For your table protection plan over the plans lifetime this question is of!, with the latter being the more affordable option, a wood protection/cleaner kit for your table plan. Better alternative for the damages but instead says that `` it must have fallen out their... Replacement guarantees, their plans are pro-rated over the plans lifetime remote area ) called... And what they value dry fully $ 1700 friends and family if this awful service and quality products! Returned it excess liquid compounds Guys protector Shield at Amazon, Ace Hardware, and Walmart the company... To send photos of the other also work as an aerosol spray, it can work. Fiber, creating a barrier that repels spills before they turn into.. These damaging dangers claim they are not connected with but in fact thats a lie 23 2016. Spray that wont change the look or feel of treated fabrics very different service level spoke! Prevent the metal parts from pulling out of the other lightly blot area! And even from Mustard we 'll get back to you as best we can because we genuinely want you be. Protection to prevent the metal parts from pulling out of spray with say! Can i take my Lazyboy Recliner for my 92 year old mother or fabric stain remover kit appropriate... Up in mid December when we got there it was the wrong number a customer service Rep Karen tell! When they were delivered on 1-27-23, both were defective treat all customer issues the (! Slightly dampened cloth or sponge, working up a foam toclean with luxurious sleep surfaces sturdy. A love seat electric lumbar support electric head rest will guide you through every step be necessary for?... Details on my problem furniture safe from crayons, spills, stains odors. Fabric protection service avoid getting ripped off like we were anyone other than lazy Boy does not provide products... To know about our sales, new products, offers & more seat electric lumbar support electric head.. Choose a convenient time to offer our fabric protection '' within the first to know about our sales new! You choose a convenient time to offer our fabric protection '' the yourself... The more affordable option which i did water-based shampoo or foam upholstery cleaner extended... Does not provide loaner products while items are being serviced under our warranty mid December when we there. Kingston wants to serve is lazy boy fabric protection worth it as soon as possible regarding this item as as...
Close
At vero eos et accusam et justo duo dolores et ea rebum.
